To All the Staff:
Well done to everyone for all their efforts to make the Christmas Party such a success. It was thoroughly enjoyed by everyone who attended, visitors and residents alike.
As ever it was not just the renowned Mount Ephraim House hospitality that impressed. More importantly, it was a further reminder of what makes Mount Ephraim House, in our opinion, absolutely unique – the total care and level of concern of all the staff for the residents in their charge. Not just providing the basic necessities but “going that extra mile” that convinces all of them that they are, in fact, “home”.
Just watching you all providing that special care for each and everyone of them puts most – if not all – of us to shame. We just don’t have what it takes, that special something, that you all seem to assume as normal.
Don’t let anyone EVER say that you are “just carers”. You’re top of the heap, one in a million – and it’s plainly obvious to anyone privileged to watch you work.
And well done to the management for getting it right. It’s not easy.
Best wishes to you all for Christmas and the New Year.
Mick and Carolyn Belcham